IIMC PGPEX 09-10 Blog

Is MBA shifting towards the one year programme?

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June 22, 2009 Posted by | Uncategorized | Leave a comment

Japanese Management Style.

An American manager’s – who worked many years in Seiko and Toshiba – vivid observation on “How Japanese style of management drastically differs from the western style” and “How to embrace the Japanese style of management in order to respond quickly to competition”. Though its an old Harvard Business Review article, the concept still holds good. Culture is not temporal!!!

Click the link below to download.

What working for a Japanese company taught me

–Surjendu

June 21, 2009 Posted by | Information | Leave a comment

Make a “Queue-Line”

Today someone asked me whether the queuing theory has some practical significance. I thought of gathering some information in response to his question.

In many retail stores and banks, management has tried to reduce the frustration of customers by somehow increasing the speed of the checkout and cashier lines. Although most grocery stores seem to have retained the multiple line/multiple checkout system, many banks, credit unions, and fast food providers have gone in recent years to a queuing system where customers wait for the next available cashier. The frustrations of “getting in a slow line” are removed because that one slow transaction does not affect the throughput of the remaining customers. Walmart and McDonald’s are other examples of companies which open up additional lines when there are more than about three people in line. In fact, Walmart has roaming clerks now who can total up your purchases and leave you with a number which the cashier enters to complete the financial aspect of your sale. Disney is another company where they face thousands of people a day. One method to ameliorate the problem has been to use queuing theory. It has been proved that throughput improves and customer satisfaction increases when queues are used instead of separate lines. One single queue, served by n servers is better that n lines served by a n * 1 server.

One trivia that intrigued me : French mathematician Simeon Denis Poisson (1781-1840) first studied this theory in1837. He applied it to such morbid results as the probability of death in the Prussian army resulting from the kick of a horse and suicides among women and children. Operations research has applied it to model random arrival times.

–Surjendu

June 21, 2009 Posted by | Information | Leave a comment

Snapshots from Hell

A good friend and fellow student here forwarded the following snippets from a book she is reading – Snapshots from Hell. I empathize with Mr Robinson. Today is one of those days when I ask myself what made me leave a life of peace and ease and bring my family over here. Thanks you J for sharing this – I do get a sadistic pleasure in knowing that I am not the only one who has paid for the pain.

-Saurav

‘Business school, as we shall see is not a sure ticket to riches. Yet, during recessions as in boom times, MBAs remain in many ways a special class of people, who lead exceptional lives.
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At any business school, the first half of the course is the tenure of drama. It is the year of new faces and new surroundings. It is also the year of loneliness, self-doubt and constant, unyielding pressure. For a great many students, there come moments during the first year when often for the first time in their lives, they wonder, quite seriously, whether they will fail.
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Sometimes these days I see Stanford through such a golden haze of affection, that i wish for a moment i could go back. Then I ask myself, ‘what would you do if someone actually told you that you had to repeat the first six months?’
The answer is always the same, Drop to my knees and beg for mercy.

June 16, 2009 Posted by | Uncategorized | Leave a comment